Shipping &
Fulfillment Policy.

For personalized products that require approval, fulfillment does not begin until you approve the current artwork version. Digital and physical products may use different fulfillment steps, and the order page will show the status available for your order.

Production time varies by product, size, finish and fulfillment provider. Any estimate shown at checkout or in order communications is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.

Digital artwork may be made available through a secure order flow or sent using the email associated with the paid order. Keep secure order links private. If a digital file cannot be accessed, use My Order to recover secure order access and contact us if the problem continues.

Please check the shipping address before payment and again before approving artwork when the order interface makes it available. If you need to change an address, contact us as soon as possible. Once production or carrier handoff has begun, an address change may not be possible.

Carrier scans and delivery dates can change after shipment. Weather, customs, peak-season volume, remote-area service and carrier disruptions may affect delivery time. A tracking estimate is not a guaranteed arrival date.

Where international shipping is offered, customs duties, import taxes, brokerage or local fees may apply. Unless checkout expressly states that such charges are included, the recipient may be responsible for charges assessed by the destination country or carrier.

Keep the packaging and take clear photos of visible damage when reasonably possible. For suspected loss, carrier tracking and provider investigation may be required before a replacement or refund is issued. Our Refund & Cancellation Policy explains the available remedies.

If a parcel is returned because the address supplied with the order was incomplete, incorrect or could not accept delivery, additional shipping or production charges may apply before reshipment, to the extent permitted by law. We will review the circumstances before requesting any additional payment.

Use My Order if you need a fresh secure access link. For shipment or fulfillment questions, reply to the order communication associated with the purchase. Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.