FAQ / Support
Good questions
belong here.
Choose a ready-made map when the subject already fits. Use Design Your Own when the route, places or story need to be yours.
What is ready-made? +
A finished product direction with its own subject, artwork and available options. Choose the product and variant that fit, then personalize it when the listing calls for your own names, places, dates or message.
What happens when I create my own? +
Start from the relevant map path, provide the requested personalization and submit the order. The storefront creates a server-side order and starts artwork generation; submitting the form does not approve artwork or charge a payment method.
How does artwork review work? +
Each artwork version has its own private preview. You can approve the current version or request changes with comments. A change request starts a new version so approval cannot be mixed across revisions.
When do I pay? +
Payment is requested only after the current artwork version is approved. The workflow includes a secure payment stage, while any live charge depends on the payment provider configured for the deployed environment. Local or mock payment mode never represents a real charge.
What happens after approval and payment? +
Physical production is released only after artwork is approved and payment is confirmed. Live production, shipping and tracking depend on the production provider configured for the deployed environment. Secure digital-download entitlement remains a separate delivery boundary.
Will I receive order updates? +
The workflow supports order, artwork, payment and shipping notifications. Actual email delivery depends on the email provider configured for the deployed environment; local mock mode records notifications without claiming they were sent.