Refund &
Cancellation Policy.

No Places We Keep order is placed and no personalized artwork is generated until payment is confirmed.

Because personalized artwork generation starts after payment, the cancellation window can be short. If personalized production has not started, we may be able to cancel and refund the order. Once personalized work has begun, change-of-mind cancellations or refunds may no longer be available, subject to applicable consumer law.

If the review interface provides standardized changes, you may use those options before approval. If the artwork contains an error introduced by Places We Keep rather than information supplied by you, contact us before approval so we can correct it. Requests outside the available automated changes may require design review and are not guaranteed to be possible.

Once production or digital delivery has started, cancellation may not be possible. We cannot generally refund a personalized order because of a spelling, date, location or other detail that matched the information you submitted and then approved.

After a digital file has been delivered or made available, change-of-mind refunds are generally not available, subject to applicable law. If a delivered file is corrupted, inaccessible, materially different from the approved artwork or otherwise defective, contact us and we will work to provide a corrected file or another appropriate remedy.

Please keep the packaging and provide clear photos when reasonably possible. Reporting the issue within 14 days of delivery helps us investigate with the fulfillment carrier or production provider. Depending on the circumstances and applicable law, the appropriate remedy may be replacement, reprint or refund.

If tracking shows a parcel may be lost, contact us so we can investigate with the carrier or fulfillment provider. Any replacement or refund will depend on the shipment status, provider investigation and applicable consumer rights.

Reply to your order communication when available. If you no longer have the secure order email, use My Order to request a fresh access link. Nothing in this policy limits rights or remedies that cannot legally be limited under applicable consumer law.